Field Service Technician

Pay: $21.00 – $24.00 per hour

Job description:

A Field Service Technician is a service professional who is accountable for carrying out on-site installation, maintenance and repairs to high-value food industry equipment

Responsibilities and Duties

Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
Documents service and installation actions by completing forms, reports, logs, and records.
Service and Repair equipment on site at customer’s locations
Answer technical support calls and inquiries
Diagnose and repair customer equipment in a timely manner
Assist, diagnose and resolve all customer related mechanical, hardware, software and technical installations
Provide quotes after determining the most cost-effective repair resolution to minimize customer downtime
Develop and maintain positive customer relations; coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.
Must be able to read and interpret electrical diagrams and blueprints
Knowledge of basic AC/DC theory, electronic components, and electronic circuitry
Job Requirements:

Electrical & Mechanical troubleshooting skills.
Ability to follow electrical schematic diagrams to diagnose and troubleshoot equipment.
Experience servicing supermarket & restaurant equipment is preferred
Ability to drive long distances and for long periods of time
General knowledge of customer service practices and procedures
Excellent communication skills
Able to work overtime when required
Must have current valid driver’s license and clean driving record
Must be able to lift 50lb plus
Clean Driving Record a must
Capable of completing tasks and repairs based upon directed supervision
Skills, Knowledge and Abilities

SKILLS are required to perform multiple tasks with a potential need to upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: adhering to safety practices; operating equipment used in warehouse operations; operating standard office equipment including pertinent software applications; and preparing and maintaining accurate records.

KNOWLEDGE is required to perform basic math; understand written procedures, write routine documents, and speak clearly; and understand multi-step written and oral instructions. Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: basic computer use, basic vehicle maintenance, and safety practices and procedures.

ABILITY is required to schedule activities; collate data; and use basic, job-related equipment. Flexibility is required to work with others; work with data utilizing specific, defined processes; and operate equipment using standardized methods. Ability is also required to work with a wide diversity of individuals; work with similar types of data; and utilize job-related equipment. Some problem solving may be required to identify issues and select action plans. Problem solving with data may require independent interpretation; and problem solving with equipment is limited to moderate. Specific ability-based competencies required to satisfactorily perform the functions of the job include: meeting deadlines and schedules; setting priorities; working in inclement weather; and physical stamina.

Benefits

DIGI America offers the below exceptional full-time benefits:

Health, Dental, and Vision insurance
Paid Holidays
Paid Vacations
Profit Sharing Plan
401K plan
Life Insurance
Company Vehicle
$145.00 Cell Phone Allowance
All Business-Related Travel Expenses – Reimbursed
Job Type: Full-time

Benefits:

401(k)
401(k) matching
Company car
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: On the road in service area.

Hiring Location/ Service Area

Marlborough, MA/New Hampshire, Maine, Vermont

Contact Name:

Jeffrey Drake

Contact Phone Number:

(508) 803-4412

Send Resume to:

jeffrey.drake@digi.us

Other information:

Our main office is located in Marlborough, MA. but the service area will be in NH, ME, and VT with limited services in northern MA.